Consumer Rights Scenario Analysis

Small group analysis of real-world consumer scenarios to identify rights, responsibilities, and solutions

Duration

60 minutes

Group Size

Small Groups

Subject

Problem Solving

Activity Type

Case Study

6.EDM.2

Learning Objectives

Identify consumer rights and responsibilities in real-world scenarios
Develop problem-solving strategies for consumer issues
Practice collaborative analysis and presentation skills
Connect consumer protection concepts to personal experiences

Materials Needed

Essential Materials:

• Scenario cards (different for each group)
• Analysis worksheets
• Case study materials
• Presentation supplies (poster paper, markers)

Optional Materials:

• Role-play props and costumes
• Digital presentation tools
• Consumer rights reference materials
• Timer for presentations

Activity Procedure

Step 1
Scenario Distribution (10 minutes)

• Form small groups of 3-4 students
• Each group receives different consumer scenario card
• Scenarios highlight specific consumer rights or responsibilities
• Groups read and discuss initial understanding

Step 2
Case Study Analysis (35 minutes)

• Groups analyze scenarios using structured worksheet
• Complete comprehensive analysis covering all aspects
• Research additional information if needed
• Prepare presentation of findings

Analysis Framework:

• What is the consumer problem?
• Which consumer rights are involved?
• What should the consumer do?
• What are the consumer's responsibilities?
• How could this situation be prevented?

Step 3
Solution Presentation (15 minutes)

• Groups present their scenario analysis to class
• Explain identified rights and recommended actions
• Class discusses alternative solutions and prevention strategies
• Teacher facilitates connections between scenarios

Sample Scenarios

Scenario 1: Sativa's Pencil Case

Student purchases pencil case that breaks after one week of normal use. Store initially refuses return without receipt.

Scenario 2: App Purchase Problem

Downloaded app doesn't work properly on device. Student wants refund but app store has complex return policy.

Scenario 3: Restaurant Food Poisoning

Family gets sick after restaurant meal. Restaurant denies responsibility and refuses compensation.

Scenario 4: Clothing Quality Issue

New shirt falls apart after one wash. Store claims it's customer's fault for improper care.

Extended Activity: Role-Play Implementation

Role-Play Enhancement:

• Groups act out their scenarios with problem and resolution
• Include both problem situation and resolution process
• Demonstrate proper consumer complaint procedures
• Practice assertive but respectful communication

Assessment Criteria

Analysis Quality (40%):

• Accuracy in identifying consumer rights and responsibilities
• Depth of problem analysis
• Feasibility and appropriateness of proposed solutions
• Understanding of prevention strategies

Collaboration (30%):

• Equal participation in group work
• Respectful discussion and decision-making
• Effective division of responsibilities
• Support for all group members

Presentation (30%):

• Clear communication of analysis findings
• Organized and logical presentation structure
• Engagement with audience questions
• Use of appropriate examples and evidence

Consumer Rights Scenario Analysis

Small group analysis of real-world consumer scenarios to identify rights, responsibilities, and solutions

Duration

60 minutes

Group Size

Small Groups

Subject

Problem Solving

Activity Type

Case Study

6.EDM.2

Learning Objectives

Identify consumer rights and responsibilities in real-world scenarios
Develop problem-solving strategies for consumer issues
Practice collaborative analysis and presentation skills
Connect consumer protection concepts to personal experiences

Materials Needed

Essential Materials:

• Scenario cards (different for each group)
• Analysis worksheets
• Case study materials
• Presentation supplies (poster paper, markers)

Optional Materials:

• Role-play props and costumes
• Digital presentation tools
• Consumer rights reference materials
• Timer for presentations

Activity Procedure

Step 1
Scenario Distribution (10 minutes)

• Form small groups of 3-4 students
• Each group receives different consumer scenario card
• Scenarios highlight specific consumer rights or responsibilities
• Groups read and discuss initial understanding

Step 2
Case Study Analysis (35 minutes)

• Groups analyze scenarios using structured worksheet
• Complete comprehensive analysis covering all aspects
• Research additional information if needed
• Prepare presentation of findings

Analysis Framework:

• What is the consumer problem?
• Which consumer rights are involved?
• What should the consumer do?
• What are the consumer's responsibilities?
• How could this situation be prevented?

Step 3
Solution Presentation (15 minutes)

• Groups present their scenario analysis to class
• Explain identified rights and recommended actions
• Class discusses alternative solutions and prevention strategies
• Teacher facilitates connections between scenarios

Sample Scenarios

Scenario 1: Sativa's Pencil Case

Student purchases pencil case that breaks after one week of normal use. Store initially refuses return without receipt.

Scenario 2: App Purchase Problem

Downloaded app doesn't work properly on device. Student wants refund but app store has complex return policy.

Scenario 3: Restaurant Food Poisoning

Family gets sick after restaurant meal. Restaurant denies responsibility and refuses compensation.

Scenario 4: Clothing Quality Issue

New shirt falls apart after one wash. Store claims it's customer's fault for improper care.

Consumer Rights Scenario Analysis

Learning Objectives

Materials Needed

Essential Materials:

Optional Materials:

Activity Procedure

Step 1Scenario Distribution (10 minutes)

Step 2Case Study Analysis (35 minutes)

Analysis Framework:

Step 3Solution Presentation (15 minutes)

Sample Scenarios

Scenario 1: Sativa's Pencil Case

Scenario 2: App Purchase Problem

Scenario 3: Restaurant Food Poisoning

Scenario 4: Clothing Quality Issue

Extended Activity: Role-Play Implementation

Role-Play Enhancement:

Assessment Criteria

Analysis Quality (40%):

Collaboration (30%):

Presentation (30%):

Consumer Rights Scenario Analysis

Learning Objectives

Materials Needed

Essential Materials:

Optional Materials:

Activity Procedure

Step 1Scenario Distribution (10 minutes)

Step 2Case Study Analysis (35 minutes)

Analysis Framework:

Step 3Solution Presentation (15 minutes)

Sample Scenarios

Scenario 1: Sativa's Pencil Case

Scenario 2: App Purchase Problem

Scenario 3: Restaurant Food Poisoning

Scenario 4: Clothing Quality Issue

Extended Activity: Role-Play Implementation

Role-Play Enhancement:

Assessment Criteria

Analysis Quality (40%):

Collaboration (30%):

Presentation (30%):

Step 1
Scenario Distribution (10 minutes)

Step 2
Case Study Analysis (35 minutes)

Step 3
Solution Presentation (15 minutes)

Step 1
Scenario Distribution (10 minutes)

Step 2
Case Study Analysis (35 minutes)

Step 3
Solution Presentation (15 minutes)