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Consumer Rights Scenario Analysis

Small group analysis of real-world consumer scenarios to identify rights, responsibilities, and solutions

Duration

60 minutes

Group Size

Small Groups

Subject

Problem Solving

Activity Type

Case Study

6.EDM.2

Learning Objectives

  • Identify consumer rights and responsibilities in real-world scenarios
  • Develop problem-solving strategies for consumer issues
  • Practice collaborative analysis and presentation skills
  • Connect consumer protection concepts to personal experiences

Materials Needed

Essential Materials:

  • • Scenario cards (different for each group)
  • • Analysis worksheets
  • • Case study materials
  • • Presentation supplies (poster paper, markers)

Optional Materials:

  • • Role-play props and costumes
  • • Digital presentation tools
  • • Consumer rights reference materials
  • • Timer for presentations

Activity Procedure

Step 1
Scenario Distribution (10 minutes)

  • • Form small groups of 3-4 students
  • • Each group receives different consumer scenario card
  • • Scenarios highlight specific consumer rights or responsibilities
  • • Groups read and discuss initial understanding

Step 2
Case Study Analysis (35 minutes)

  • • Groups analyze scenarios using structured worksheet
  • • Complete comprehensive analysis covering all aspects
  • • Research additional information if needed
  • • Prepare presentation of findings

Analysis Framework:

  • • What is the consumer problem?
  • • Which consumer rights are involved?
  • • What should the consumer do?
  • • What are the consumer's responsibilities?
  • • How could this situation be prevented?

Step 3
Solution Presentation (15 minutes)

  • • Groups present their scenario analysis to class
  • • Explain identified rights and recommended actions
  • • Class discusses alternative solutions and prevention strategies
  • • Teacher facilitates connections between scenarios

Sample Scenarios

Scenario 1: Sativa's Pencil Case

Student purchases pencil case that breaks after one week of normal use. Store initially refuses return without receipt.

Scenario 2: App Purchase Problem

Downloaded app doesn't work properly on device. Student wants refund but app store has complex return policy.

Scenario 3: Restaurant Food Poisoning

Family gets sick after restaurant meal. Restaurant denies responsibility and refuses compensation.

Scenario 4: Clothing Quality Issue

New shirt falls apart after one wash. Store claims it's customer's fault for improper care.

Extended Activity: Role-Play Implementation

Role-Play Enhancement:

  • • Groups act out their scenarios with problem and resolution
  • • Include both problem situation and resolution process
  • • Demonstrate proper consumer complaint procedures
  • • Practice assertive but respectful communication

Assessment Criteria

Analysis Quality (40%):

  • • Accuracy in identifying consumer rights and responsibilities
  • • Depth of problem analysis
  • • Feasibility and appropriateness of proposed solutions
  • • Understanding of prevention strategies

Collaboration (30%):

  • • Equal participation in group work
  • • Respectful discussion and decision-making
  • • Effective division of responsibilities
  • • Support for all group members

Presentation (30%):

  • • Clear communication of analysis findings
  • • Organized and logical presentation structure
  • • Engagement with audience questions
  • • Use of appropriate examples and evidence