Consumer Experience Storytelling Circle

Activity 1: Building consumer awareness through shared experiences

Activity Overview

Students share personal and family experiences with products and services in a supportive circle format, building awareness of consumer issues and introducing key vocabulary.

Consumer Awareness

Storytelling

Vocabulary Building

Community Building

Duration: 45 minutes

Group Size: Whole class circle

Materials: Chart paper, markers, story prompts

Assessment: Participation observation

Story Prompt Examples

"Tell about a time when something you bought didn't work properly"

"Describe when a service didn't meet your expectations"

"Share about returning or exchanging an item"

"Discuss a positive customer service experience"

Story Sharing Setup

Circle Guidelines (10 minutes):

• Arrange students in comfortable circle
• Explain confidentiality and respect rules
• Provide story prompt cards for inspiration
• Emphasize listening and support
• Allow students to pass if uncomfortable

Experience Sharing

Guided Discussion (25 minutes):

• What happened with the defective product?
• How did it impact your household?
• What did you/your family do to resolve it?
• What was the outcome?
• How did you feel during the experience?

Concept Introduction

Vocabulary Building (10 minutes):

• Record key issues on chart paper
• Introduce: consumer, rights, responsibilities
• Define: redress, warranty, guarantee
• Connect experiences to consumer protection
• Preview upcoming learning activities

Assessment and Differentiation

Assessment Focus:

• Student engagement in circle discussion
• Quality of shared experiences
• Understanding of consumer issues
• Respectful listening and support
• Vocabulary comprehension

Differentiation Strategies:

• Provide story prompt cards for shy students
• Allow drawing instead of verbal sharing
• Pair ELL students with supportive peers
• Offer alternative participation methods
• Use visual vocabulary supports

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